Job Description
Join our dynamic team as a Local Customer Service Representative in sunny San Jose! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying our comprehensive paid training program. This full-time role offers growth opportunities in a thriving tech hub with competitive benefits and a collaborative culture. If you're ready to launch your career in customer service with industry-leading support, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical and billing issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet daily performance metrics including call volume and resolution targets
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or willingness to complete paid training
- Excellent verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving abilities and emotional intelligence
- Valid work authorization and willingness to undergo background check