Job Description
Join CitySolutions Inc. as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Jacksonville residents. Enjoy a supportive environment, competitive pay, and comprehensive benefits. Immediate start available for motivated professionals ready to make a difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed customer satisfaction and productivity targets
- Identify opportunities to improve service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening