Job Description
Join UrbanConnect Solutions as a Local Customer Service Representative and become the voice of our thriving Philadelphia community! We're seeking passionate individuals to deliver exceptional support to local residents, fostering meaningful connections while solving real-world challenges. This full-time role offers immediate start with competitive benefits and growth opportunities in a dynamic, people-first environment.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Philadelphia residents regarding local services
- Resolve inquiries with empathy and efficiency, maintaining 95% customer satisfaction rate
- Document interactions accurately in CRM systems while adhering to data privacy protocols
- Collaborate with cross-functional teams to improve local service offerings
- Participate in ongoing training programs to enhance product knowledge
- Identify trends in customer feedback to contribute to service improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local or community-focused role
- Exceptional communication skills with neutral or regional accent
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office Suite
- Ability to work flexible shifts including weekends and holidays
- Philadelphia residency or deep community knowledge required
- Proven problem-solving abilities with conflict resolution experience