Job Description
We are looking for a dedicated and empathetic Local Customer Service Representative to join our dynamic team in Jacksonville, FL. In this full-time position, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We are offering an immediate start for the right candidate and a comprehensive benefits package.
Why You'll Love Working Here
- Immediate Start: Join our team as soon as possible.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
Job Summary
As a Customer Service Representative, you will handle inquiries, resolve issues, and provide exceptional service that drives customer loyalty. We value local talent and are committed to maintaining a supportive, high-performance work environment.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming calls, emails, and live chat requests regarding products and services.
- Resolve Issues: Troubleshoot customer problems and provide accurate, timely solutions to ensure high satisfaction scores.
- Account Management: Update and maintain accurate customer records in our CRM database.
- Process Transactions: Process orders, returns, and exchanges accurately and efficiently.
- Feedback Loop: Gather customer feedback and communicate trends to management to help improve service delivery.
- Policy Adherence: Ensure all interactions comply with company policies and regulatory standards.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer service or a related field.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Education: High School Diploma or GED required.
- Technical Skills: Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Local Availability: Must be willing to work in our Jacksonville, FL office location.