Job Description
Join TechConnect Solutions as a Local Customer Service Representative in San Jose and launch your career in a dynamic, supportive environment! We're seeking passionate individuals to deliver exceptional service to our local community. Enjoy comprehensive paid training, competitive benefits, and growth opportunities in a fast-paced tech hub. If you're a people person with strong communication skills and a desire to help others, apply today to become part of our award-winning team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for local clients using troubleshooting methodologies
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including customer satisfaction scores and response times
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills in English
- Ability to work flexible hours including evenings and weekends
- Valid California driver's license (for occasional local client visits)