Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for Michigan residents. This full-time role includes comprehensive paid training to equip you with industry-leading skills. Enjoy competitive pay, career advancement opportunities, and a supportive team environment where your growth matters.
Responsibilities
- Handle inbound/outbound calls from Detroit-area customers with empathy and professionalism
- Resolve billing, product, and service inquiries using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with local vendors to ensure seamless service delivery
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in continuous improvement initiatives for customer workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in local/regional markets
- Proficiency with CRM tools (Salesforce experience a plus)
- Excellent verbal/written communication skills with Midwestern dialect awareness
- Ability to work flexible shifts including evenings/weekends
- Valid Michigan driver's license for occasional client site visits
- Basic technical troubleshooting for common connectivity issues