Job Description
Join our award-winning customer service team in San Jose! We're seeking passionate individuals for full-time roles with comprehensive paid training. As the first point of contact, you'll deliver exceptional support to local clients while building a rewarding career. Enjoy competitive pay, benefits, and growth opportunities in California's tech capital. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Update customer records in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call handling and satisfaction
- Participate in ongoing training to master product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (CRM software training provided)
- Empathetic problem-solving approach
- Reliability and punctuality for shift work
- Must pass background check