Job Description
Join our award-winning team at Customer First Solutions! We're hosting an exclusive hiring event for motivated Local Customer Service Representatives in Tucson, AZ. As a vital member of our community-focused team, you'll deliver exceptional support to local clients while building a rewarding career with competitive benefits, growth opportunities, and a supportive culture. No experience? No problem – we provide comprehensive training!
Why Join Us? • Competitive hourly pay ($18.50-$24.00) • Comprehensive health benefits • Paid training and certifications • Career advancement pathways • Positive team environment • Work-life balance policies
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for Tucson-area clients
- Resolve customer inquiries regarding products/services with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with local teams to address complex customer issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in continuous training to enhance product knowledge
- Support community outreach initiatives for local clients
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (or willingness to train)
- Strong communication skills in English (bilingual Spanish a plus)
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Passion for helping Tucson community members
- Valid Arizona driver's license (for occasional field visits)