Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Charlotte! We're seeking passionate individuals to deliver exceptional experiences for our community-focused clients. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment. Our next hiring event is on October 25th!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including quality scores and response times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte office
- Ability to work flexible shifts including evenings/weekends
- No experience required – training provided!