Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional service to our community while building a rewarding career. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with basic computer applications (MS Office, CRM)
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Authorized to work in the United States