Job Description
Are you ready to kickstart your career in customer service? Horizon Customer Solutions is hosting a major hiring event in Charlotte to fill multiple entry-level positions. We are looking for passionate individuals who want to grow with a leading industry provider.
We value attitude over experience. If you have a friendly demeanor, strong work ethic, and a desire to help others, we will provide the training you need to excel. Join our dynamic team and enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Provide accurate information regarding products, services, and account status.
- Identify customer needs and offer appropriate solutions or escalate complex issues.
- Update and maintain customer records and transaction history in our database.
- Collaborate with team leads to ensure service quality and operational efficiency.
- Adhere to all company policies, scripts, and quality standards.
Qualifications
- High school diploma or GED equivalent is required.
- No prior customer service experience is necessary; we train you.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple screens simultaneously.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be reliable, punctual, and able to pass a background check.