Job Description
Join our award-winning team as a Local Customer Service Representative in Pennsylvania! We're seeking passionate individuals to deliver exceptional support to our community while building a rewarding career. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth is prioritized. This full-time role offers stability, advancement opportunities, and the chance to make a real impact locally.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and update customer records accurately in CRM systems
- Collaborate with team members to improve service processes and knowledge
- Meet/exceed performance metrics for call quality, resolution time, and customer feedback
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to upsell relevant products/services based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Proficiency with basic computer applications and CRM software
- Ability to multitask and manage time effectively in a fast-paced environment
- Customer-focused mindset with empathy and patience
- Willingness to work flexible hours including evenings/weekends as needed
- No prior experience required – we provide comprehensive paid training
- Must pass background check and drug screening