Job Description
Join MemCare Solutions as a Local Customer Service Representative in Memphis, TN! We're seeking dedicated professionals to deliver exceptional customer experiences with comprehensive paid training. This full-time role offers career growth opportunities, competitive benefits, and a supportive team environment. No prior experience required—we'll equip you with the skills to succeed in our dynamic customer service operations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM systems and documentation protocols
- Process transactions and update customer accounts with accuracy
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote training components
- Willingness to work flexible shifts including weekends
- U.S. work authorization (required)