Job Description
Join our award-winning customer service team at Oakland Customer Solutions Inc.! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional local experiences. As a Local Customer Service Representative, you'll be the face of our brand, resolving inquiries with empathy and expertise while building lasting community relationships. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in the heart of Oakland.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, product, and service issues using CRM tools and local knowledge
- Process orders, returns, and exchanges while maintaining transaction accuracy
- Document interactions in Salesforce and escalate complex cases to specialists
- Collaborate with regional teams to implement customer feedback initiatives
- Participate in monthly community outreach programs to enhance brand presence
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in local market or retail
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with multilingual abilities a plus
- Strong problem-solving ability with emotional intelligence
- Availability for flexible shifts including weekends and holidays
- Valid California driver's license for occasional local travel