Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and make an immediate impact in your community! We're seeking passionate individuals to deliver exceptional support to Detroit-area residents. This full-time, on-site role offers competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in dynamic environments and value helping others, this is your opportunity to start your career today!
As a key member of our customer success team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide paid training, career advancement pathways, and a supportive team culture. Apply now to join our mission of transforming customer experiences in Detroit!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and in-person support with professionalism and accuracy
- Resolve billing, service, and technical issues while maintaining high customer satisfaction scores
- Document all interactions in CRM systems and follow escalation protocols for complex cases
- Collaborate with cross-functional teams to address systemic service improvements
- Meet performance metrics including call handling time, resolution rates, and quality standards
- Participate in continuous training to master product knowledge and service techniques
- Represent the company at local community events when required
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in face-to-face or phone-based roles
- Exceptional verbal communication skills with clear articulation in English
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Valid Michigan driver's license for occasional off-site duties
- Pass background check and drug screening