Job Description
Join our award-winning team as a Local Customer Service Representative in Nashville! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. As the first point of contact for our valued clients, you'll drive customer satisfaction through exceptional service and problem-solving. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
What We Offer:
- Immediate hire opportunity with onboarding support
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM tools
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Document interactions and provide feedback for service improvements
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (new grads welcome)
- Exceptional communication and active listening skills
- Proficient with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environments
- Flexible schedule availability including weekends
- Nashville local residency preferred