Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Milwaukee residents while launching your career immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority. No experience? No problem! We provide paid training to equip you with the skills needed to succeed. Apply today and start making a difference tomorrow!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Milwaukee customers with empathy and efficiency
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex service disruptions
- Proactively identify opportunities to enhance customer satisfaction metrics
- Participate in weekly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Proficiency in Windows OS and typing (40+ WPM)
- Excellent verbal/written communication skills in English and Spanish
- Ability to work flexible shifts including evenings/weekends
- Valid Wisconsin driver's license (for occasional field visits)
- Background check and drug screen required