Job Description
Join Detroit Customer Connect as a Local Customer Service Representative and become the voice of our community! We're seeking empathetic professionals to deliver exceptional support to customers across Michigan and Ohio—all from the comfort of your home. This immediate hire opportunity offers competitive pay, flexible scheduling, and the chance to make a real impact in your local area. No commute, no office politics—just rewarding remote work supporting Detroit and Ohio residents. Apply today and start your career with a company that values your local expertise!
Responsibilities
- Provide responsive support via phone, email, and chat for Michigan and Ohio customers
- Resolve billing inquiries, service issues, and product concerns with efficiency
- Document all interactions in CRM systems while maintaining 99% accuracy
- Collaborate with cross-functional teams to resolve complex customer scenarios
- Exceed monthly performance targets for resolution time and satisfaction scores
- Contribute to process improvements using local customer feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local or regional markets
- Exceptional verbal/written communication skills with Midwestern dialect fluency
- Proficient in CRM software and remote collaboration tools
- Reliable high-speed internet and dedicated home workspace
- Ability to work flexible shifts including evenings/weekends
- Residency in Michigan or Ohio required for local market knowledge