Job Description
Join our award-winning customer service team in Cleveland and launch your career today! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. As a Local Customer Service Representative, you'll be the friendly voice connecting our community with exceptional support services. Enjoy competitive pay, comprehensive training, and a supportive team environment. No experience necessary – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Flexibility to work rotating weekends (if required)
- Passion for helping others and representing Cleveland values
- Must be able to pass background check and drug screening