Job Description
Work from home with daily pay! FlexConnect Solutions is seeking passionate Customer Service Representatives to join our remote team based in Louisville, KY. Enjoy the freedom of a fully remote position while earning competitive hourly rates with same-day pay options.
As a key member of our customer experience team, you'll provide exceptional support to clients across Illinois and Kentucky. We value your dedication and reward it with industry-leading benefits, including flexible scheduling and comprehensive training. If you're a natural problem-solver with stellar communication skills, this is your opportunity to thrive in a dynamic remote environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge base resources
- Process transactions, returns, and exchanges with 100% accuracy
- Document all interactions in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed performance metrics (CSAT, FCR, AHT)
Qualifications
- 1+ years customer service experience (remote preferred)
- Proficient in CRM platforms (Salesforce experience a plus)
- Excellent verbal/written communication skills
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities