Job Description
Join our award-winning customer service team in Oakland and launch your career with paid training! We're seeking passionate individuals to represent local businesses and deliver exceptional customer experiences. No experience required – we provide comprehensive paid training to equip you with the tools for success. Enjoy competitive pay, benefits, and a supportive environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and problem-solving skills
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for quality and efficiency
- Represent diverse Oakland businesses professionally
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English
- Basic computer proficiency
- Ability to work flexible shifts (including weekends)
- Customer service mindset with patience and positivity
- Reliable transportation to our Oakland office