Job Description
Join our dynamic team as a Local Customer Service Representative in Raleigh, NC! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. At Nexus Solutions Group, we value local talent and offer competitive compensation, comprehensive benefits, and rapid onboarding. This is your opportunity to launch a rewarding career in customer service with immediate start dates available.
Our Raleigh-based support center serves a diverse client portfolio across healthcare, retail, and technology sectors. You'll be the first point of contact, resolving inquiries with empathy and efficiency while representing our commitment to community-focused service. Bring your passion for helping others and let's grow together!
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism and accuracy
- Resolve product/service inquiries, billing questions, and technical support issues
- Document interactions in CRM systems while maintaining detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local market
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and emotional intelligence
- Valid North Carolina driver's license and reliable transportation
- Background check and drug screen clearance required