Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our valued clients in the Philadelphia area. This immediate hire opportunity offers competitive pay, comprehensive training, and a fast-paced environment where your contributions make a real impact. If you thrive on problem-solving and building customer relationships, apply today to start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality and resolution times
- Actively identify upsell opportunities to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Strong communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize tasks effectively
- High school diploma or equivalent; college degree preferred
- Positive attitude and resilience under pressure
- Must pass background check and drug screening