Job Description
Join our dynamic team as a Local Customer Service Representative in Oakland, CA! We're seeking motivated individuals with a passion for helping others. No prior experience required—comprehensive paid training provided. Enjoy competitive pay, career advancement opportunities, and a supportive work environment in the heart of California.
As a key member of our customer success team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships with local clients. We value your growth and invest in your development through continuous training programs.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Resolve product/service issues using CRM systems and company protocols
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to enhance customer satisfaction
- Participate in ongoing training sessions to improve product knowledge
- Meet performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Suite, CRM software)
- Ability to work flexible hours including weekends
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening
- Local Oakland residents preferred
- Positive attitude and willingness to learn