Job Description
Join our dynamic team as a Local Customer Service Representative in San Jose, CA! We're seeking empathetic and energetic professionals to deliver exceptional support to our community clients. Enjoy competitive pay, comprehensive benefits, and an immediate start date in a fast-paced environment where your skills make a real impact. No nights or weekends!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and patience
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in local/regional role
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-volume environments
- Must be authorized to work in the US
- Spanish bilingual candidates strongly encouraged