Job Description
Join Fresno's fastest-growing community service team as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional local support while building meaningful connections with our Central Valley community. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make an immediate impact in Fresno. No experience necessary—full training provided!
Why Choose Us?
- Immediate start date (begin your career this week!)
- Comprehensive health, dental, and vision coverage
- Paid time off and retirement savings plan
- Advancement opportunities into specialized roles
- Supportive team environment with mentorship programs
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local Fresno residents
- Resolve customer concerns with empathy and efficiency using CRM systems
- Process transactions and maintain accurate client records
- Collaborate with community partners to provide resource referrals
- Participate in ongoing training to enhance service quality
- Meet daily performance metrics while maintaining service excellence
- Contribute to process improvements for local client solutions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English and Spanish (bilingual preferred)
- Proficient with Microsoft Office Suite and customer service software
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (for occasional local travel)
- Pass background check and drug screening
- Resident of Fresno County for at least 6 months