Job Description
Immediate opportunity for Local Customer Service Representatives in Oakland, CA! Join our dynamic team with comprehensive paid training and competitive compensation. We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers in the heart of the Bay Area.
Why Join Us?
- Full-time positions with paid training (4 weeks)
- Comprehensive benefits packageGrowth opportunities and career advancement
- Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics and KPIs
- Adhere to company policies and compliance standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and customer-first mindset
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screening