Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Kansas City, MO! We're hiring immediately for a hybrid role with flexible remote options for Texas-based professionals. Provide exceptional support to our valued clients while enjoying the stability of a full-time position with competitive benefits and growth opportunities.
As a key member of our community-focused team, you'll be the voice of our brand—resolving inquiries with empathy and precision. No experience? No problem! We provide comprehensive training and ongoing support to set you up for success. Ready to launch your customer service career today?
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve billing inquiries and technical troubleshooting with efficiency
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet performance metrics including call handling time and satisfaction scores
- Contribute to process improvement initiatives for enhanced service delivery
- Represent company values in every customer interaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in remote or hybrid settings
- Must reside in Kansas City, MO or Texas for remote work
- Reliable high-speed internet and quiet workspace