Job Description
Join our award-winning team as a Local Customer Service Representative in San Jose! We're seeking passionate communicators to deliver exceptional service to our Bay Area clients. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth potential. Work in a dynamic environment where your problem-solving skills make a real difference. No experience required – we provide full onboarding!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Proactively identify process improvement opportunities
- Maintain detailed knowledge of products/services
- Support local community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to San Jose office
- Flexible availability including weekends