Job Description
Join our award-winning customer service team in San Francisco! We're seeking passionate individuals to provide exceptional support to our local community. Enjoy a collaborative environment, comprehensive benefits, and opportunities for growth. No experience required – we provide full paid training to ensure your success. Apply today to start your rewarding career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficiency with basic computer applications
- Customer service mindset with empathy and patience
- Must pass background check and drug screening
- Authorized to work in the US