Job Description
Immediate Hire Opportunity in Philadelphia! Join our dynamic team as a Local Customer Service Representative at our upcoming Hiring Event. We're seeking passionate individuals to deliver exceptional customer experiences while working in a supportive, growth-oriented environment. No experience required – we provide comprehensive training!
Why Choose Us?
- Competitive hourly wage with performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement program
- Clear career advancement path
- Modern, downtown Philadelphia office location
Hiring Event Details: Thursday, June 15, 2023 | 10 AM - 4 PM | 455 Arch Street, Philadelphia, PA 19107
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve escalated issues
- Actively contribute to team performance metrics and customer satisfaction goals
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong communication skills (written and verbal)
- Customer service mindset with problem-solving aptitude
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (35+ WPM)
- Reliable transportation for on-site attendance at hiring event
- Must be available to work flexible shifts including evenings/weekends
- Positive attitude and team player mentality