Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to Detroit-area residents while enjoying the flexibility of remote work. This immediate hire position offers competitive pay, comprehensive benefits, and the opportunity to make a real impact in your local community. No prior experience required – we provide paid training and ongoing career development.
Responsibilities
- Respond to inbound calls, emails, and chats from Detroit-area customers with empathy and efficiency
- Resolve billing inquiries, service issues, and account updates for local residents
- Document customer interactions accurately in our CRM system
- Collaborate with local support teams to resolve complex regional issues
- Identify opportunities to improve customer experience for Detroit communities
- Meet or exceed monthly performance metrics including first-call resolution
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or recent graduates welcome
- Strong communication skills with Midwestern dialect proficiency
- Proficient in Microsoft Office and CRM software
- Reliable high-speed internet connection for remote work
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid U.S. work authorization and Michigan residency