Job Description
Join our dynamic team as a Local Customer Service Representative in Oakland! We're seeking compassionate professionals to deliver exceptional support to our community. Enjoy paid training, competitive benefits, and immediate career advancement opportunities. Perfect for career changers or those seeking stable, local employment in the heart of California. No experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing training programs
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Oakland office
- Willingness to work flexible hours including weekends
- Positive attitude and team player mentality