Job Description
We are looking for a motivated Local Customer Service Representative to join our dynamic team in Memphis, TN. If you are ready to start a stable career with immediate hire opportunities and comprehensive paid training, we want to hear from you.
As a key member of our support team, you will serve as the face of our brand, ensuring our customers receive the highest level of care. Whether you are an experienced professional or just starting out, our paid training program will equip you with the skills needed to excel in this role.
Why Join Us?
- Immediate Start: Don't wait months for a response. We offer onboarding for the next available cohort.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn a robust hourly wage with performance bonuses.
- Growth Opportunities: Clear pathways for advancement within our network.
Responsibilities
- Customer Interaction: Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Problem Resolution: Investigate and resolve customer inquiries, complaints, and technical issues efficiently.
- Account Management: Maintain accurate records of customer interactions and transactions in our CRM system.
- Product Knowledge: Learn and articulate detailed information about our products and services to clients.
- Upselling: Identify opportunities to suggest additional services or products to enhance the customer experience.
- Quality Assurance: Meet and exceed daily and weekly performance metrics for call handling and satisfaction.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills; ability to listen actively.
- Technical Proficiency: Basic computer skills and familiarity with typing.
- Reliability: Must have a stable home office environment and reliable high-speed internet (if remote).
- Attitude: A positive, patient, and customer-first mindset is essential.
- Availability: Ability to work flexible hours, including evenings and weekends as required by business needs.