Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're urgently hiring motivated individuals to provide exceptional support to our community-based clients. This full-time role offers immediate start, competitive pay, and comprehensive benefits. If you're passionate about problem-solving and thrive in a fast-paced environment, this is your opportunity to make a direct impact on local businesses and residents.
As a cornerstone of our customer experience team, you'll handle diverse inquiries, resolve issues efficiently, and build lasting relationships. We provide paid training, flexible scheduling, and a supportive workplace culture focused on growth. Apply today to start your rewarding career journey with us!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve complex issues using problem-solving techniques and product knowledge
- Process transactions, updates, and requests accurately within established SLAs
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate unresolved issues
- Proactively identify opportunities to improve customer experience workflows
- Represent the company brand with empathy and cultural sensitivity
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in retail or call center environments
- Excellent verbal/written communication skills with neutral dialect
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in high-pressure situations while maintaining composure
- Strong organizational skills and attention to detail
- Valid driver's license and reliable transportation for occasional off-site meetings