Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're urgently seeking passionate individuals to provide exceptional support to our community. Enjoy immediate start, competitive pay, and comprehensive benefits. If you thrive in fast-paced environments and love helping people, this is your opportunity to make a real impact!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to address complex customer issues
- Meet daily performance metrics for call handling and resolution times
- Contribute to process improvements to enhance customer satisfaction
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities with attention to detail
- Valid Michigan driver's license (for occasional local travel)