Job Description
Join our award-winning customer service team in Oklahoma City and start making an immediate impact! Heartland Connect Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our Oklahoma-based clients. This full-time role offers competitive pay, comprehensive benefits, and a supportive work environment focused on professional growth.
We provide hands-on training, flexible scheduling options, and opportunities for advancement within our company. If you're a natural problem-solver with a dedication to customer satisfaction, we want to hear from you today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including call quality and resolution rates
- Identify process improvement opportunities and suggest solutions
- Maintain comprehensive knowledge of products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Willingness to work flexible shifts including evenings and weekends