Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Phoenix, AZ! We're seeking passionate professionals to deliver exceptional support from home. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in a dynamic tech environment.
Why Choose Nexus Solutions? 🌟
- Industry-leading benefits package including health/dental/vision
- Performance-based bonuses and monthly incentives
- Home office equipment stipend ($500)
- Free professional development courses
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM system (Salesforce)
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with technical support and billing teams
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience (remote preferred)
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- High-speed home internet and quiet workspace
- Ability to work flexible shifts (including weekends)
- Type 45+ WPM with 98% accuracy
- Experience in SaaS or telecommunications industry
- Fluent in English (Spanish bilingual a plus)