Job Description
Join LocalCare Solutions as a Customer Service Representative and transform how we support our community! We're seeking passionate individuals to deliver exceptional service with the flexibility of daily pay and comprehensive paid training. Located in the heart of San Jose, CA, you'll be part of a dynamic team dedicated to excellence. Enjoy competitive compensation, growth opportunities, and the satisfaction of making a real difference. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product questions, and service concerns using CRM tools
- Document interactions accurately in our customer database for continuity
- Collaborate with technical teams to troubleshoot complex issues
- Meet daily performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to refine skills and product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills in English
- Ability to multitask and prioritize under pressure
- Basic technical troubleshooting aptitude
- Positive attitude with strong problem-solving abilities
- Must pass background check and drug screening