Job Description
Join Nevada Solutions Group's premier hiring event for passionate Local Customer Service Representatives in Las Vegas! We're seeking dynamic individuals to deliver exceptional support to our community-based clients. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a vibrant work environment. No experience required – we provide full training!
Why Join Us?
• Industry-leading benefits package
• On-the-job certification programs
• Flexible scheduling options
• Incentive-based performance rewards
• Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local vendors to fulfill customer requests
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in quarterly community outreach initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Proficiency with Microsoft Office Suite
- Ability to type 35+ WPM with high accuracy
- Excellent verbal communication skills
- Availability to work weekends/holidays during peak seasons
- Valid Nevada driver's license (for occasional client visits)
- Background check and drug screen required