Job Description
Join our dynamic team as a Customer Service Representative and enjoy the flexibility of daily pay! We're seeking motivated professionals to provide exceptional support to our clients in Raleigh, NC. This contract position offers immediate start and competitive compensation with payments processed daily. If you thrive in fast-paced environments and want to make an immediate impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and speed
- Collaborate with team leads to improve service processes
- Adhere to company policies and compliance standards
- Identify opportunities for upselling or cross-selling
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient with Microsoft Office and CRM software
- Reliable internet connection and quiet workspace
- Flexible availability including evenings/weekends
- Background check and drug screen required