Job Description
Join Pennsylvania Customer Solutions as a Local Customer Service Representative and launch your career in a supportive environment with comprehensive paid training! We're seeking dedicated individuals to deliver exceptional service to our Pennsylvania-based clients. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, benefits, and growth opportunities in a dynamic team setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for quality and response time
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Basic computer proficiency
- Passion for helping others
- Willingness to complete paid training program