Job Description
Join our award-winning remote team as a Weekend Call Center Agent! Enjoy the flexibility of working from home while delivering exceptional customer service across multiple industries. We're seeking dedicated professionals in Louisville, KY and Virginia to fill weekend shift positions with competitive pay and growth opportunities.
Why Join Us?
- Comprehensive paid training and ongoing development
- Health, dental, and vision benefits (after 60 days)
- Performance-based quarterly bonuses
- Employee referral program
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: handle time, CSAT scores, and first-call resolution
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to improve service quality
- Adhere to PCI compliance standards for sensitive data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Type 40+ WPM with 95%+ accuracy
- Quiet, dedicated home office with high-speed internet
- Ability to work weekends (Sat/Sun) and holidays
- Proficiency in Microsoft Office and troubleshooting tools
- Fluent in English (Spanish bilingual a plus)