Job Description
Join our award-winning Memphis team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional customer experiences for Tennessee's leading brands. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth within a supportive, modern environment.
As a cornerstone of our customer success team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships with local clients. Enjoy flexible scheduling, performance bonuses, and ongoing professional development in our state-of-the-art downtown facility.
Why Memphis Customer Solutions?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off
- Tuition reimbursement
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics: 25+ calls/day, 90%+ quality scores
- Participate in continuous improvement initiatives
- Adhere to PCI compliance and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Strong problem-solving and decision-making abilities
- Positive attitude and Memphis community awareness