Job Description
Join our award-winning customer service team as a Night Shift Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Los Angeles community while enjoying competitive pay, flexible scheduling, and immediate career growth. As a vital member of our 24/7 support center, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. This role offers stability, comprehensive training, and a supportive environment perfect for career advancement.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats for local clients in Los Angeles
- Resolve billing, technical, and service inquiries with accuracy and efficiency
- Document interactions and update customer records in CRM systems
- Collaborate with escalation teams to resolve complex issues
- Maintain performance metrics including CSAT and resolution times
- Participate in continuous improvement initiatives
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced night shift setting
- Strong problem-solving and conflict resolution abilities
- Available to work flexible hours including weekends and holidays