Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the voice of our thriving Houston community! We're seeking dedicated night shift professionals to deliver exceptional support to local residents while enjoying competitive pay, comprehensive benefits, and immediate start opportunities. This role is perfect for empathetic individuals who thrive in dynamic environments and want to make a tangible impact in their own backyard. Work remotely from Houston with flexible scheduling, paid training, and career growth pathways. Apply today and start your rewarding journey tomorrow!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Houston-area customers with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining HIPAA compliance
- Collaborate with local teams to address community-specific service challenges
- Proactively upsell relevant products/services to enhance customer satisfaction
- Maintain performance metrics including call quality and resolution rates
- Participate in weekly team meetings for continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience with night shift availability
- Proficient in CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills in English and Spanish (bilingual bonus)
- Ability to work independently in remote environment with reliable internet
- Valid Texas ID and reliable transportation for occasional on-site meetings
- Background check and drug test required for hire