Job Description
Start your career today with Oakland Connect Solutions! We're urgently hiring motivated Call Center Representatives for our Oakland, CA location. No experience required – we provide comprehensive paid training to ensure your success. Join our award-winning team and enjoy competitive pay, flexible schedules, and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to improve processes
- Upsell/cross-sell products when appropriate
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to Oakland office
- Flexible availability (including weekends)
- No prior experience required – training provided!