Job Description
Join our award-winning customer service team in Oklahoma City and launch your career with paid training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our local community. Enjoy a competitive hourly wage, comprehensive benefits, and a supportive work environment designed for growth. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases effectively
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Basic computer proficiency with willingness to learn new systems
- Pass background check and drug screening
- Residency in Oklahoma City metro area required