Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant Long Beach! We're seeking dedicated night shift professionals to deliver exceptional support to our community. Enjoy fully paid training, competitive benefits, and a supportive work environment where your growth matters. As a key player in our 24/7 operations, you'll be the voice of our brand while building lasting relationships with customers across Southern California. Apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in our database for quality assurance
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in continuous improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in call center or retail environment
- Exceptional communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficient in Microsoft Office Suite and CRM software
- Positive attitude and resilience in high-pressure situations