Job Description
Join our award-winning team as a Local Customer Service Representative in San Jose! We're seeking dedicated night shift professionals with exceptional communication skills to deliver world-class support. Enjoy competitive pay, comprehensive benefits, and fully paid training to launch your career in customer service. Work in a dynamic environment with growth opportunities and flexible scheduling. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced night shift environment
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency and typing skills (35+ WPM)
- Customer service or call center experience a plus
- Must pass background check and drug screening
- Reliable transportation to our San Jose facility